Question 1

What should I do first after finding water damage?

Accepted Answer

Protect people first, then stop active water if it is safe. Document damage with photos before moving contents, and call for emergency water removal quickly. Fast extraction and drying in the first hours can reduce mold risk and material loss. If there are electrical or structural hazards, do not stay in the affected area.

Question 2

How long does water damage restoration usually take?

Accepted Answer

Timelines depend on water category, material type, and how long water was present. Initial extraction and stabilization often happen in the first day, while structural drying commonly takes several days. Larger or contaminated losses can take longer before rebuild starts. We monitor moisture daily and move to repairs only after targets are met.

Question 3

How does your restoration process work?

Accepted Answer

Our workflow follows a six-step structure: assessment, extraction, drying setup, daily monitoring, cleaning, and restoration. We align decisions with IICRC S500 guidance and document readings throughout the project. This keeps the process measurable and transparent for homeowners, property managers, and insurers. You know what is happening at each stage and why.

Question 4

Do you offer 24 hour emergency water removal in Charlotte NC and South Florida?

Accepted Answer

Yes. We provide 24-hour emergency water removal dispatch across Charlotte, the Metrolina region, and South Florida markets including Palm Beach County. Teams arrive with extraction and drying equipment to stabilize moisture quickly. If your loss is active, call immediately so mitigation can start before hidden spread increases.

Question 5

What are Category 1, 2, and 3 water losses?

Accepted Answer

Category 1 is clean water from a sanitary source like a supply line. Category 2 includes gray water with moderate contamination, often from appliances or drains. Category 3 is heavily contaminated water such as sewage or floodwater. Category level determines safety controls, material decisions, and cleanup scope.

Question 6

How quickly can mold start after water damage?

Accepted Answer

Microbial growth can start quickly when moisture remains in warm conditions. That is why immediate extraction and controlled drying are so important. If growth is already visible or confirmed, see our mold remediation service at /services/mold-remediation for proper containment and treatment. Water mitigation and mold remediation are coordinated but distinct scopes.

Question 7

Can you handle flood damage restoration near me?

Accepted Answer

Yes, we provide flood damage restoration and water extraction for residential and commercial properties in our service footprint. Flood losses often require contamination controls and larger tear-out scope than clean-water plumbing events. For storm preparedness and structural wind impacts, use /services/storm-wind-hurricane-damage. For extraction and drying details, this water restoration guide is the primary resource.

Question 8

Do you handle basement and crawl-space water intrusion?

Accepted Answer

Yes. We perform extraction, moisture control, and structural drying for below-grade water events. If long-term moisture management or encapsulation is needed after drying, review /services/crawl-space-cleanup. This separates emergency removal from longer-term moisture-control upgrades.

Question 9

Does insurance usually cover water damage restoration?

Accepted Answer

Coverage depends on source and policy terms. Sudden internal events are often covered differently than long-term seepage or outside flooding. We provide documentation that supports claim review, including photos and drying records. For full claim workflow details, see /services/insurance-restoration-process.

Question 10

What documentation should I collect for my claim?

Accepted Answer

Capture photos before cleanup, list damaged contents, and keep emergency mitigation receipts. Save communication records with your insurer and claim number details. Your restoration provider should also supply moisture logs and progress reports. Strong documentation helps prevent scope disputes later.

Question 11

When do I need reconstruction after drying is complete?

Accepted Answer

If drywall, flooring, cabinetry, or structural assemblies were removed or damaged, reconstruction follows mitigation. Drying must be verified before rebuild starts to avoid trapping residual moisture. Our team can transition directly into /services/reconstruction-services to keep scheduling and quality control aligned. This reduces handoff delays during recovery.

Question 12

Do you offer water mitigation services in Palm Beach FL and water restoration in Charlotte NC?

Accepted Answer

Yes. We provide water mitigation and extraction support in Palm Beach County and South Florida, and water restoration dispatch across Charlotte and the broader Metrolina market. We also cover additional FL, NC, and SC service areas. For business continuity workflows, use /services/commercial-restoration so larger losses route into the correct response model quickly.

24/7 EMERGENCY WATER RESPONSE

Water Damage Restoration for Homes and Businesses

Fast extraction now prevents bigger losses later

Large-footprint water losses need corridor strategy

The Professional Water Damage Restoration Process

IICRC Certified Specialists

Why Our Process Works

Rapid Action

Advanced Equipment

Scientific Drying

Mold Prevention

Before & After Water Restoration

Where is the water coming from?

Water Damage Restoration FAQ

FAQ Topics

Need emergency help?

Emergency And Process

What should I do first after finding water damage?

How long does water damage restoration usually take?

How does your restoration process work?

Do you offer 24 hour emergency water removal in Charlotte NC and South Florida?

Water Damage Gets Worse By The Hour. We Respond 24/7.

24/7 Dispatch

Emergency Water Removal

Measured Structural Drying

Claim Documentation

Request Emergency Service