Question 1

What causes flood damage and how do you handle it?

Accepted Answer

Flood damage can result from heavy storms, hurricanes, burst pipes, or natural disasters. Our team responds quickly with water removal equipment to extract standing water, then uses industrial dehumidifiers to dry the structure. Fast action prevents mold growth and structural damage. Learn more about our water damage restoration process.

Question 2

Do you handle sewage backup cleanup?

Accepted Answer

Yes, sewage backup is one of the most hazardous types of water damage. Our technicians are trained in safe sewage backup cleanup, including contaminated water extraction, antimicrobial treatment, and proper disposal. We restore your property to safe, sanitary conditions.

Question 3

How quickly should standing water be removed?

Accepted Answer

Standing water should be removed within 24-48 hours to prevent mold growth and structural damage. Our 24/7 emergency teams arrive fast with commercial water removal equipment designed to extract large volumes quickly. If moisture reaches your crawl space, we address that simultaneously.

Question 4

How do you remove smoke and soot from a property?

Accepted Answer

Smoke and soot cleanup requires specialized techniques. We use HEPA vacuums, chemical sponges, and professional cleaning agents to remove smoke residues from surfaces. Different materials require different approaches — our IICRC-certified technicians know how to clean each surface safely. See our full fire and smoke cleanup services.

Question 5

Can you remove smoke residues from belongings?

Accepted Answer

Yes, our contents restoration team can often clean and restore items affected by smoke residues. Clothing, documents, furniture, and electronics may be salvageable with professional cleaning. We also offer specialized textile restoration for clothing, drapes, and upholstery.

Question 6

What happens after fire cleanup — do you handle rebuilding?

Accepted Answer

Yes. After mitigation and cleanup, our reconstruction team handles structural repairs, drywall, flooring, painting, and finishing — all under one project manager. No vendor handoffs, no coordination headaches.

Question 7

Can you repair wind damaged structures?

Accepted Answer

Yes, we restore wind damaged buildings including siding, roofing, windows, and structural components. Our teams provide emergency board-up to secure the property, then complete full repairs. For severe events, our large loss team coordinates multi-building response. Learn more about storm and hurricane damage restoration.

Question 8

How do you handle roof leaks after a storm?

Accepted Answer

Roof leaks require immediate attention to prevent water damage inside your property. We provide emergency tarping to stop water intrusion, then coordinate permanent roof repairs. Our team also addresses any interior water damage caused by roof leaks.

Question 9

What should I do immediately after storm damage?

Accepted Answer

First, ensure safety and document damage with photos for your insurance company. Cover any openings to prevent further damage if safe to do so. Then call us for emergency response — we can secure wind damaged areas, address roof leaks, and begin restoration. Our insurance claims guide walks you through the full process.

Question 10

How do you work with my insurance company?

Accepted Answer

We work directly with your insurance company throughout the restoration process. Our team provides detailed documentation including photos, moisture readings, and itemized Xactimate estimates. We communicate with adjusters, explain the scope of work, and help ensure your claim is properly documented. Visit our insurance restoration guide for a step-by-step walkthrough.

Question 11

What documentation do you provide for insurance claims?

Accepted Answer

We provide comprehensive documentation your insurance company needs: initial damage assessment with photos, moisture readings and maps, detailed scope of work, daily progress reports, and final completion documentation. For commercial properties, we create segmented packages for each carrier involved.

Question 12

What is your restoration process from start to finish?

Accepted Answer

Our process includes: 1) Emergency response and assessment, 2) Mitigation to prevent further damage, 3) Detailed scope for your insurance company, 4) Professional restoration and repairs, 5) Final walkthrough and documentation. We assign a project manager to coordinate everything from water extraction through reconstruction.

Question 13

Do you work with HOAs and condo associations?

Accepted Answer

Yes. Our HOA and multi-family restoration team specializes in the coordination that community properties demand — board communication, multi-unit claims with both master and HO-6 policies, resident scheduling, and common area restoration. We assign a dedicated project manager who serves as the single point of contact for your board and property manager.

Question 14

What is contents restoration and when do I need it?

Accepted Answer

Contents restoration is the professional cleaning and recovery of your personal belongings after water, fire, or mold damage. Our team inventories, packs out, cleans, and stores your items while your property is being restored. With prompt action, salvage rates above 90% are common for water damage. We also offer specialized textile restoration for clothing and fabrics.

Question 15

Do you serve South Carolina?

Accepted Answer

Yes. Palm Build provides restoration services across South Carolina including Charleston, Columbia, Greenville, and the Myrtle Beach coastal corridor. Our Charlotte headquarters coordinates rapid deployment into SC for water damage, fire cleanup, storm and hurricane response, and mold remediation. We serve residential, commercial, and HOA communities statewide.

Water, Fire & Storm Damage Restoration | 24/7 Emergency Response in Florida & North Carolina

Florida Rapid Response

What Happens When You Call

Immediate Answer

Fast Dispatch

Full Documentation

Insurance Coordination

Immediate Answer

Fast Dispatch

Full Documentation

Insurance Coordination

Questions?

Fast Response. Clear Process.

Respect for Property and Process

Rapid Mobilization

Process Discipline

Insurance Coordination

What Type of Damage?

Water Damage

Fire & Smoke

Storm Damage

Mold Concern

Restoration Services

WATER DAMAGE

Standing Water Removal

Flood Damage Response

Sewage Backup Cleanup

Our Approach

Water Removal

Flood Damage Mitigation

Sewage Backup Cleanup

Structural Drying

Field Visuals

Related Guides

Complete Restoration Coverage

Crawl Space Cleanup

Reconstruction

Commercial Restoration

Homeowners

Large Loss & CAT

HOA & Multi-Family

Contents Restoration

Insurance Claims Guide

We don't just clean up the damage. We rebuild it better than before.

From gutted shell to finished home — one team, one timeline

See the transformation — every room, rebuilt

How your rebuild comes together

Demolition & dry-out

Structural framing

Drywall & finishes

Final reveal

A rebuild team that already works in your city

One Team. Start to Finish.

From Disaster to Done

Flooded Basement Recovery

Kitchen Fire Restoration

Attic Mold Remediation

Crawl Space Encapsulation

Water Damage Full Restoration

Commercial Lobby Rebuild

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Flamingo Plumbing & Backflow Services

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Mainline Plumbing Service, Inc.

West End Plumbing

We’re hiring trade partners across FL, NC & SC.

Crews Standing By

What Customers Say

The Team

Your Restoration Experts

24/7

IICRC

Full Service

Trained Specialists

We don't just clean up the damage.
We rebuild it better than before.