Privacy Policy

Palm Build provides property restoration and construction services. This Privacy Policy explains how we handle your information. When This Policy Applies: • When you visit our website • When you contact us (phone, text, email, or chat) • When you schedule a site visit • When you sign service documents By using our services, you agree to this Privacy Policy.

What You Provide to Us: • Contact Details Name, phone number, email, mailing address • Service Details Property location, damage photos/videos, damage descriptions, insurance policy numbers, claim information • Business Information If you represent an organization or HOA • Payment Information Invoice approvals and online payments (handled by secure payment processors) • Communication Records Calls, texts, chats, and emails • Emergency Contacts For urgent access or coordination

What We Collect When You Use Our Website: • Device and Usage Data IP address, browser type, device identifiers, pages visited, date/time stamps • Location Information Approximate location from IP address (for service availability and fraud prevention) • Cookies and Tracking For site performance, analytics, preferences, and fraud prevention

We use your information to: • Service Delivery Provide, schedule, and manage restoration, remediation, and reconstruction services • Documentation Prepare estimates, work statements, change orders, and invoices • Insurance Claims Process claims and coordinate with carriers, adjusters, and representatives • Communication Contact you about scheduling, safety, emergencies, and service updates • Improvement Enhance our services, website, and operations • Compliance Meet legal, regulatory, and contractual obligations

Phone Communication Consent: By providing your phone number, you agree to receive calls and text messages about: • Scheduling • Emergencies • Account updates • Service information Message and data rates may apply. Opting Out: Reply STOP to opt out of marketing texts. You will still receive important service and safety messages. Your Privacy: We do not sell or share your phone consent with third parties. Call Recording: We may record calls for quality and training purposes, as permitted by law.

We share information only as needed to provide our services: • Service Providers and Subcontractors Specialty trades, labs, equipment vendors (under confidentiality agreements) • Insurance Companies Carriers, adjusters, brokers, and representatives involved in your claim • Payment Processors Financial institutions that handle payment collection and processing • Technology Vendors Analytics, hosting, communications, and security providers • Government Authorities When required by law, court order, or to protect health and safety • Business Transfers If we sell or merge parts of our business (consistent with this policy)

You can control cookies through your browser settings. If you disable cookies, parts of the site may not work as intended. Some browsers send Do Not Track signals. We do not respond to all such signals because there is no consistent industry standard.

We partner with Microsoft Clarity to capture how users interact with our website through behavioral metrics, heatmaps, and session recordings. This data helps us understand usage patterns, improve site functionality, enhance user experience, and optimize our services. Website usage data is collected using first- and third-party cookies and other tracking technologies. This information may also be used for security, fraud prevention, and marketing purposes. By using our website, you consent to the collection and use of data by us and Microsoft Clarity as described above. For more information on how Microsoft collects and processes data, please review the Microsoft Privacy Statement at https://www.microsoft.com/en-us/privacy/privacystatement

We use Google Analytics 4 ("GA4") to understand how visitors interact with our website. GA4 collects information such as pages visited, time on site, device type, browser type, approximate location (city/region), and interaction events (for example: page views, button clicks, form submissions, and phone link clicks). Google Analytics processes this data using cookies and similar technologies. The information collected may be transmitted to and stored by Google on servers in the United States. We have configured Google Analytics with IP anonymization where applicable and have set data retention controls to automatically delete user-level and event-level data after 14 months.

We track interaction-based events to measure website performance and user engagement. These events may include: • Page views • Button clicks • Form submissions • Phone number clicks • Booking or contact confirmations These events are used strictly for analytics, performance measurement, and marketing optimization purposes.

We may use Google Ads and related remarketing services to promote our services across the web. These services use cookies and similar technologies to display ads to users who have previously visited our website. Google may use information about visits to this and other websites to provide relevant advertisements based on user interests. Users can opt out of Google's use of advertising cookies by visiting: https://adssettings.google.com

We may use call tracking technologies, including dynamic phone number insertion (DNI), to measure the effectiveness of our marketing campaigns. Depending on the visitor's location or traffic source, different phone numbers may be displayed on our website. When a phone call is placed, we may collect call-related data such as call time, duration, source, and general geographic location. Calls may be recorded for quality assurance, training, and marketing performance analysis where permitted by law. This information is used solely for internal analytics, attribution, and service improvement purposes.

We protect your personal information with multiple safeguards: • Administrative Controls Role-based access to your information • Technical Security Encryption during transmission • Physical Security Secure storage systems • Vendor Screening We work only with trusted partners Important Note: No security method is 100% secure. You share information at your own risk.

How Long We Keep Your Information: We keep your information as long as needed to: • Provide services • Satisfy legal and insurance requirements • Resolve disputes • Enforce agreements Retention periods depend on: • The type of record • Insurance claim requirements • Legal requirements Specific Retention Periods: Analytics and event data collected through Google Analytics is retained for 14 months, after which it is automatically deleted. Call tracking and marketing attribution data is retained only as long as necessary for business and reporting purposes, unless a longer retention period is required by law.

Your Rights: Depending on your location, you may have the right to: • Access your personal information • Correct your personal information • Delete your personal information • Restrict certain uses of your information • Opt out of marketing communications How to Exercise Your Rights: Email: admin@palmbuild.com We may need to verify your identity before processing your request. Important: Even if you opt out of marketing, you will still receive service-related messages about active or past projects. Opt-Out Options: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout You may also manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

Our services are not for children under 13. We do not knowingly collect information from children. If a child has provided information to us: Contact admin@palmbuild.com and we will delete it.

We operate in the United States. All information is processed in the U.S. If you access our services from outside the U.S.: • You consent to transferring your information to the U.S. • U.S. data protection rules may differ from your country's rules

We may update this Privacy Policy. The "Last Updated" date at the top shows when we last revised this policy. How You'll Know About Changes: • Important changes will be posted on this page • We may notify you through our services

Questions about this Privacy Policy? Contact Us: Phone: (888) 245-5155 Email: admin@palmbuild.com Mail: 5051 NW 13th Ave Suite H, Deerfield Beach, FL 33064