Question 1

What happens after fire departments extinguish the fire?

Accepted Answer

After fire departments extinguish the fire and clear the scene, property owners should contact a restoration company immediately. The first 24-48 hours are critical—soot residues become permanent quickly, and standing water from firefighting causes additional damage. Our team secures your home or business with board-up services, removes water, and begins smoke cleanup to prevent further damage.

Question 2

What does the restoration process include?

Accepted Answer

Our comprehensive process includes: 1) Emergency board-up and securing, 2) Assessment and documentation of the extent of the damage, 3) Water removal from firefighting, 4) Soot and smoke cleanup, 5) Items that can be cleaned and restored undergo professional treatment, 6) Structural repairs and reconstruction. Restoration professionals handle every step with your insurance company kept informed.

Question 3

How long does restoration take?

Accepted Answer

Timeline depends on the extent of the damage. Minor smoke damage may take 1-2 weeks, while significant structural damage requiring reconstruction can take 1-3 months. Our team provides detailed timelines after the initial assessment and keeps every property owner informed throughout the repairs and restoration process.

Question 4

What structural damage can be repaired?

Accepted Answer

Our restoration professionals handle all structural damage—from minor repairs to complete rebuilds. This includes drywall replacement, framing repairs, roofing, electrical systems, plumbing, and finish work. We assess structural integrity to ensure your home or business is safe before beginning reconstruction.

Question 5

How do restoration professionals remove soot residues?

Accepted Answer

Soot residues require specialized techniques based on the fire type. We use HEPA vacuuming, dry sponge cleaning, wet cleaning, and chemical sponges depending on the surface. Acidic soot can permanently etch materials within hours, which is why quick response by trained specialists prevents further damage.

Question 6

Can smoke odor be completely eliminated?

Accepted Answer

Yes, complete odor elimination is possible with professional equipment. We use thermal fogging, ozone treatment, hydroxyl generators, and air scrubbers to neutralize smoke at the molecular level. DIY methods only mask the smell—restoration professionals eliminate it permanently.

Question 7

What types of soot do you handle?

Accepted Answer

We address all soot types: dry soot from fast-burning fires, wet/sticky soot from slow-burning fires, protein soot from kitchen fires, and oil soot from furnace malfunctions. Each type of fire and smoke damage requires specific cleaning techniques for proper removal.

Question 8

What about water damage from firefighting?

Accepted Answer

Water damage from firefighting often causes as much destruction as the fire itself. After fire departments extinguish the fire, water saturates floors, walls, and belongings. Our team extracts standing water, dries structures, and prevents mold growth—addressing both fire and water damage together.

Question 9

What items can be cleaned and restored after a fire?

Accepted Answer

Many items you might assume are lost can actually be saved by restoration professionals. Furniture, clothing, electronics (case by case), documents, photos, and artwork can often be cleaned and restored. The extent of the damage and how quickly we begin work determines what can be saved—up to 90% of contents with fast response.

Question 10

How do you handle personal property?

Accepted Answer

We carefully inventory and document all personal property for your insurance company. Items that can be cleaned and restored undergo specialized treatment at our facility. Items beyond repair are documented with photos and descriptions to support your insurance claim.

Question 11

What usually needs replacement?

Accepted Answer

Food items, medications, cosmetics, heavily charred materials, and melted plastics typically need replacement due to safety concerns. Our restoration professionals assess each item individually and work with your insurance company to ensure proper compensation for items that cannot be salvaged.

Question 12

How does the claims process work with your restoration company?

Accepted Answer

We work directly with your insurance company throughout the claims process. Our team documents the extent of the damage with photos, moisture readings, and detailed inventories. We provide estimates that meet insurance requirements and communicate directly with adjusters to support your claim.

Question 13

Does insurance cover fire and smoke damage?

Accepted Answer

Most property insurance policies cover fire and smoke damage, including cleanup, structural repairs, and content restoration. Coverage typically includes water damage from firefighting as well. Every property owner should review their policy, and we help navigate the claims process to maximize your coverage.

Question 14

What should I do immediately after a fire?

Accepted Answer

After ensuring safety, contact your insurance company and a restoration company immediately. Do not enter until fire departments clear the structure. Avoid touching soot-covered items—oils from hands can set stains. Our team can secure your home or business and begin work to prevent further damage.

Question 15

Where do you provide services?

Accepted Answer

We serve property owners throughout South Florida and Charlotte, North Carolina. Our 24/7 teams respond from Deerfield Beach and Charlotte. Call (888) 245-5155 for immediate help with your home or business.

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What happens after fire departments extinguish the fire?

What does the restoration process include?

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What structural damage can be repaired?

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