Florida & North Carolina's
Trusted Restoration Partner
From a single crew responding to hurricane losses in 2010 to two operations hubs and 5,000+ completed projects, Palm Build has built its reputation one loss at a time — with founder-led teams, carrier-ready documentation, and respect for every home we enter.
16+
Years Experience
5000+
Projects Completed
98%
Client Satisfaction
2
Operations Hubs
One Crew in 2010. Two Hubs Today.
Palm Build began in 2010 with a single crew, a loaded trailer, and a simple commitment: show up fast, do the work right, and document every step. Michael Carr started the company after watching homeowners get rushed through mitigation with little communication and less accountability — and decided there had to be a better way.
That early work was hands-on, late-night, and carrier-tough. Every scope was personal. Every drying log was built for the adjuster. Every crew that rolled out carried the same instruction: treat the home like your own family's. It's the same standard our teams run on today, just with more equipment, more experience, and more hands to run it.
16 years later, Palm Build operates from two staffed hubs — Deerfield Beach, FL and Charlotte, NC — with pre-loaded vehicles, IICRC-certified technicians, and 24/7 dispatch. Our founders still lead from the field. Every operations manager reports to ownership. And every project, whether a single-family water loss or a multi-million-dollar commercial rebuild, runs on the same discipline that Michael set in motion in 2010.
Leadership on the line
Access to decision-makers for scopes, change orders, and carrier questions.
Self-performing crews
Restoration technicians, not temp labor, equipped and trained in-house.
Carrier alignment
Documentation structured for adjusters, property managers, and boards.
Culture of respect
We protect belongings, maintain clean job sites, and communicate clearly.
Wyatt & Mike
Ownership still runs active losses. When you call Palm Build, you reach the people who actually do the work.
A Disciplined Restoration Partner
Direct access to decision-makers, self-performing crews, and documentation aligned to carrier expectations from day one.
Years restoring properties
Projects completed
Avg minute dispatch
Client satisfaction
Standards
Carrier-Ready Documentation
Scopes, photos, moisture logs, and daily notes built for adjusters, HOAs, and facility teams.
Coverage
Florida & North Carolina
Operations hubs in Deerfield Beach and Charlotte with crews staged for coastal and inland events.
Approach
Human-First Teams
Respectful crews protecting belongings, coordinating access, and keeping stakeholders informed.
Hands-On Leadership, Field-Tested Teams
Every scope, every change order, and every crew that leaves our hubs carries ownership accountability. You don't call a franchise and get routed to a stranger — you reach the people who actually run the work.
Founder & CEO · Since 2010
Michael Carr
Michael founded Palm Build in 2010 with a single crew and a hard rule: show up fast, do the work right, and document every step so the homeowner and the adjuster are on the same page. 16 years later, that rule still governs every job the company runs.
Today Michael leads operations across both hubs — Deerfield Beach, FL and Charlotte, NC — and still spends time on active losses. Every field supervisor, every project manager, and every carrier-facing scope rolls up to him directly.
"Every loss is personal. We show up fast, tell you exactly what we'll do, and document every step. That's the standard — and it's the same whether you're a homeowner in Deerfield or a property manager in Charlotte."
25+ IICRC-Trained Field Ops & Project Managers
The crews staged at our Florida and North Carolina hubs are full-time Palm Build employees — not temp labor, not subs, not a franchise rotation. Same people on day one as day thirty.
Meet the Field TeamIICRC-certified technicians and project managers
Every crew led by a supervisor + PM with direct accountability to ownership
Continuous training run out of both FL and NC hubs
Direct to Operations
(888) 245-5155
Credentials You Can Verify
Every license, certification, and compliance standard behind Palm Build's work. Ask for a certificate of insurance or license verification at any time — we share it freely.
IICRC Certified Firm
Water (WRT), Fire (FSRT), Structural Drying (ASD), Mold Remediation
BBB Accredited A+
Better Business Bureau accredited member — verified ethical practices and customer commitment
FL Licensed General Contractor
CGC1531189 — Full commercial and residential scope
NC Licensed General Contractor
Licensed for projects $40,000 and above
OSHA-Compliant Job Sites
PPE standards, hazard communication, and site safety plans
EPA Lead-Safe Certified
RRP-compliant practices on regulated renovation projects
Licensed · Bonded · Insured
General liability and workers’ comp coverage on file
Google Business Verified
Active review profile across both FL and NC operations hubs
Continuous Training
Skills labs, safety refreshers, and equipment calibration at both hubs
How We Show Up on Every Project
Clear communication, disciplined safety, and empathy for owners, occupants, and adjusters drive every decision we make.
Integrity & Transparency
Clear scopes, line-item estimates, and documentation ready for carriers.
Technical Precision
IICRC-trained teams using moisture mapping, containment, and IAQ controls.
Human-First Response
Respectful crews who protect belongings and keep occupants informed.
Safety & Compliance
OSHA-minded job sites with PPE standards and EPA-registered products.
A Predictable Process for Chaotic Moments
Our crews run a consistent playbook so you always know what comes next, who is on-site, and how we'll document the work.
Rapid Mobilization
24/7 dispatch with pre-loaded vehicles staged at both operations centers.
Assessment & Containment
Moisture mapping, air quality checks, and containment to stop secondary damage.
Stabilize & Restore
Water extraction, drying, cleaning, and odor removal with calibrated equipment.
Document & Handoff
Photos, scopes, and progress logs aligned with carrier needs.
The Same Platforms Your Carrier Uses
Restoration is as much documentation as it is demolition and drying. Palm Build uses the industry-standard estimating, methods, and handoff systems so your scope, your claim, and your project all stay aligned.
Estimating Platform
Xactimate Line-Item Estimating
We use Xactimate — the same estimating platform your insurance adjuster uses — for scope development on every claim. Line-items match carrier expectations from day one, so there are no billing surprises and no reconciliation fights.
- Line-item codes aligned to carrier databases
- Supplemental claim workflow built in
- Scope approval tracked through closeout
Industry Standards
IICRC S500 & S520 Methods
Every water mitigation job follows IICRC S500 standards. Every mold remediation follows S520. Drying logs, containment documentation, and moisture mapping are standard on every loss — not upsells.
- S500 water damage restoration protocols
- S520 mold remediation standards
- Technicians hold WRT, ASD, FSRT, AMRT credentials
Documentation
Carrier-Ready Handoff Package
Daily progress photos, moisture readings, equipment placement records, and scope updates compiled into a single package at project handoff. Everything your adjuster, board, or facility team needs — in one place.
- Daily photo logs and drying readings
- Time-stamped scope and change orders
- Final handoff package delivered digitally
Want a sample Xactimate scope or handoff package? Request one from operations
Self-Performing Crews
Water mitigation, fire cleanup, mold remediation, and rebuild scopes run by technicians equipped from our hubs.
Water & Flood Mitigation
2100+ deployments
Fire & Smoke Cleanup
1400+ projects
Mold Remediation
900+ projects
Rebuild & Reconstruction
Full-service repair
Coordinated Hubs, Rapid Dispatch
Florida Operations Center
786 S Military Trail
Deerfield Beach, FL 33442
North Carolina Operations Center
378 Crompton Street
Charlotte, NC 28273
2
Year Workmanship
Guarantee
Our 2-Year Workmanship Guarantee
If any restoration or reconstruction work Palm Build performs fails within 24 months of project completion, we'll return and make it right — at no additional cost. That's the standard we hold our crews to, and it's the standard we hold ourselves to.
24 months of coverage
Two years of workmanship protection on every scope our in-house teams self-perform.
Carrier-aligned documentation
Every drying log, moisture reading, and scope line delivered in adjuster-ready format.
Direct escalation to ownership
If expectations slip, you reach Michael and the operations leads — not a call center.
Recovery Stories from the Field
Homeowners, HOAs, and commercial property teams count on us for fast stabilization and clear communication.
Maria & James Thompson
Deerfield Beach, FL
"Palm Build had crews on-site the same morning, contained the damage, and documented everything for our carrier."
The Challenge
A severe storm pushed water into ground-floor living areas, driving moisture deep into drywall cavities and subflooring. The homeowners needed a partner who could stabilize the property and build a clean scope for their insurance carrier without delay.
Our Response
Crews mobilized within the hour. Water extraction, selective demolition, and containment began the same morning. Moisture mapping ran daily, and every photo and reading flowed straight into a carrier-ready Xactimate scope.
The Outcome
Dry standard reached in four days. Scope approved without dispute. Reconstruction was coordinated through our in-house team so the family worked with one point of contact from water removal through final walkthrough.
Robert Chen
Charlotte, NC
"They treated the fire loss like a mission—clear updates, clean job sites, and respectful crews around our tenants."
The Challenge
A fire loss at an occupied commercial property meant soot, smoke odor, and active tenant operations all had to be managed at once. The owner needed containment, cleanup, and ongoing updates without disrupting neighboring suites.
Our Response
Palm Build staged crews from the Charlotte hub, set up containment and HEPA filtration, and coordinated work windows around tenant schedules. Daily status notes went to the owner, the property manager, and the adjuster in parallel.
The Outcome
Full soot and odor remediation completed with tenants still operational. Carrier approved the scope on first review. Reconstruction handled in-house so nothing was handed off to an outside sub.
Westside Medical Group
Fort Lauderdale, FL
"Containment, HEPA, and documentation were done right. Our downtime was a fraction of what we expected."
The Challenge
An active medical practice discovered mold behind interior walls and needed remediation that protected patients, equipment, and ongoing operations. IAQ and containment standards had to be airtight.
Our Response
Work followed IICRC S520 protocols from day one — hard containment, HEPA-filtered air scrubbers, and negative air machines. The team sequenced work around appointment blocks so critical areas stayed usable.
The Outcome
Remediation and clearance testing wrapped ahead of schedule. Downtime was a fraction of the worst-case estimate. Full documentation delivered for facility and carrier records.
Direct alignment with every major FL and NC insurer
Palm Build coordinates directly with insurance adjusters, TPAs, and claim management firms across Florida and North Carolina. From documentation to supplemental claims, our estimating workflow is built to match the same Xactimate scopes, line-item codes, and carrier expectations your adjuster uses every day.
Xactimate Aligned
Same line-item codes your adjuster uses
TPA-Ready
Direct coordination with claim management firms
Adjuster-Preferred Workflow
Moisture logs, photos, and scopes in carrier format
No Surprise Billing
Pre-approved scopes before work begins
Need us coordinated with your claim rep or TPA? Start a claim handoff
Ready to Put Palm Build on Your Team?
Call dispatch or email operations for immediate support, scopes, or pre-loss planning.
About Palm Build Restoration
Learn more about our company, certifications, service areas, and what makes Palm Build the trusted choice for property restoration.
FAQ Topics
About Our Company
Palm Build is a full-service property restoration company specializing in commercial and large loss restoration. We provide water damage restoration, fire damage restoration, mold remediation, storm damage repair, and complete reconstruction services. Our team serves businesses, HOAs, and property owners throughout Florida and North Carolina.
Still have questions about about our company?
Experience You Can Trust. Results You Can See.
Palm Build brings decades of combined restoration experience, industry-leading certifications, and a commitment to excellence that shows in every project we complete.
IICRC Certified
Industry-leading certifications
Local Service
Florida & North Carolina coverage
Expert Team
Experienced restoration professionals
Fully Licensed
Licensed, bonded, and insured
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