We make your job easier. Every Palm Build project comes with IICRC-standard documentation, Xactimate-formatted scopes, daily photo logs, and a dedicated project manager you can call directly.
Why Adjusters Recommend Us
Every capability below exists because an adjuster or desk reviewer told us it matters. Our process is designed around your workflow, not ours.
Xactimate line-item scopes using current pricing databases. Separate mitigation and rebuild estimates when warranted. Formatted the way your desk expects.
The policyholder retains full control of their claim. We bill the homeowner directly and work with your desk on documentation and scope alignment.
One project manager per file, reachable by cell. No call centers, no ticket systems, no phone trees. The same PM from dispatch through Certificate of Completion.
WRT (Water Restoration), ASD (Applied Structural Drying), AMRT (Applied Microbial Remediation), FSRT (Fire & Smoke Restoration). Certified Firm status.
FL CGC1531189 and NC Licensed GC. Full-scope capability from emergency mitigation through reconstruction on a single contract.
Moisture readings, psychrometric data, equipment hours, and time-stamped photos emailed to the adjuster of record and desk examiner every day.
Real-time project status. Estimated completion dates provided at authorization and updated with each scope change. No surprises at closeout.
Code Blue, Alacrity Services, Contractor Connection, Direct Claims Management, and Nexus workflows. We adapt to your process, not the other way around.
What We Provide on Every Project
These deliverables are standard on every project — not upsells, not add-ons. Your adjuster file will include all of these before we submit for payment.
IICRC water damage categorization (Cat 1–3) and classification (Class 1–4). Fire loss thermal mapping. Structural moisture mapping from day one.
Psychrometric data, ambient conditions, equipment placement, and material-specific moisture content readings documented every 24 hours until dry standard is met.
Scopes written with current carrier pricing databases. Separate mitigation and rebuild estimates. Unit-by-unit breakdowns for multi-family losses.
200+ photos per loss, organized by room and area. Before, during, and after coverage. Every photo includes EXIF timestamps for adjuster verification.
Serial numbers, placement locations, run hours, and daily equipment status for every dehumidifier, air mover, and air scrubber deployed on the job.
Final documentation package with before/after photos, dry-out verification readings, scope compliance summary, and Certificate of Completion.
One point of contact from emergency dispatch through Certificate of Completion. Your PM carries a direct cell — reachable for questions, inspections, and scope reviews.
Pre-Loss Partnership
Partner with Palm Build before disaster strikes. When a loss hits, your contractor is already credentialed, your contacts are in our system, and dispatch knows your name. The first call moves straight to deployment — not paperwork.
Pre-loss partnerships mean faster response, smoother documentation handoffs, and a contractor who already understands your workflow and carrier requirements.
Start a PartnershipLess than 60-minute response time, 24/7/365. Pre-registered partners get priority routing on every dispatch.
W-9, COI ($2M coverage), licensing docs, and IICRC firm certification delivered within 48 hours. We work with your standard agreement or provide ours.
Your dispatch team and contact information are loaded into our system before you ever need us. When you call, we already know who you are.
Primary coverage: South Florida (Deerfield Beach HQ) and Charlotte metro (NC Operations). Extended coverage across FL, NC, and SC for larger events.
Annual capacity planning before hurricane season. Dedicated crew allocation for preferred partners during catastrophe events so you are not waiting in a queue.
Coverage Area
Same documentation quality, same response SLA, same dedicated PM model — whether the loss is in South Florida or the Carolinas.
Full service area details at palmbld.com/service-areas
What Insurance Professionals Say
We are collecting testimonials from insurance professionals we work with. These represent the kind of feedback we hear on every project.
“Palm Build is the only restoration contractor I recommend where I know the documentation will be right the first time. Their Xactimate scopes match our pricing databases and their photo logs are the most thorough I see.”
Coming Soon
Field Adjuster — National Carrier
“When I assign a loss to Palm Build, I know the PM will answer my calls and the daily reports will land in my inbox without me having to chase them. That reliability is why they are my first call in South Florida.”
Coming Soon
Independent Adjuster — Southeast Region
“No AOB, clean documentation, and a single point of contact from dispatch to close-out. That is exactly what we need from a preferred vendor and it is rare to find all three.”
Coming Soon
TPA Program Manager — Claims Management Firm
Call our dispatch line for same-day deployment, or email the adjuster desk for scope reviews, documentation requests, or TPA coordination. We respond within one business hour during weekday hours.
Direct Lines
Common questions from adjusters, agents, and TPAs about working with Palm Build on restoration claims.
All estimates are written in Xactimate using current pricing databases. We deliver line-item scopes that match carrier desk formatting expectations, including separate mitigation and rebuild estimates when the claim warrants it.
Still have questions about documentation & estimates?